Refund & Replacement Policy

This policy explains how we handle refunds, replacements, returns, and withdrawal requests for eligible orders, including custom-made, personalized, and ready-made products where applicable.

30-Day Refund & Replacement Policy

Please Note:
The following reasons are covered by our 30-Day Full Refund / Free Replacement Policy. If you are offered a refund or a replacement order, there will be no need to return the received item.

1.

Faulty, damaged, or not working properly.

2.

Lost or missing items from your order.

3.

The size, color, or customization received does not match what you ordered.

4.

The product does not match our descriptions.

⚠️ Limitations: This refund/replacement policy is applicable only once per order.

No Refund & Replacement

Please Note:
The following reasons are NOT covered by our 30-Day Refund & Replacement Policy. We are not liable for these issues.

1.

Refund or replacement requests made after the 30-day return window.

2.

Incorrect size, product, address, or customization details selected at checkout.

3.

Product damage caused by misuse, mishandling, or improper care.

4.

Items that have been washed, worn, or soiled, resulting in damage from customer handling.

5.

Change of mind or personal preference unrelated to a product issue.

6.

Products purchased during a sale or promotional event.

7.

Alteration requests for the item received.

EU Right Of Withdrawal

If you are a consumer located in the European Union, you may have the right to withdraw from the purchase of eligible ready-made or non-personalized products within 14 days without giving any reason, where this right applies under applicable consumer protection laws. Please note that products made to your specifications and/or clearly personalized for you are not eligible for the right of withdrawal pursuant to Article 16(c) of Directive 2011/83/EU. This includes products customized with your photos, names, titles, messages, dates, artwork, or other personal details. This does not limit any rights you may have if your product arrives defective, damaged, incorrect, or otherwise covered by our Refund & Replacement Policy.

How to request a refund or replacement?

Step 1

Click the 'Submit a Ticket' button below.

Submit a Ticket

Step 2

Request a refund or replacement with photos of the item received and the shipping label on the package for us to verify.

Step 3

Receive support confirmation.

Refund Processing Time

Please Note:
Once your refund is approved, it will be refunded to the original payment method used for your purchase.

Credit Card

Up to 10 business days

Digital Wallet

3 to 5 business days

FAQs:

Is a refund possible if I am dissatisfied with my purchase or simply no longer want it?

It depends on your location, product type, and the reason for your request.

For EU customers: If you purchase an eligible ready-made or non-personalized product, you may have the right to withdraw from your purchase within 14 days, where applicable. However, custom-made or personalized products are not eligible for the EU 14-day right of withdrawal under Article 16(c) of Directive 2011/83/EU.

For customers outside the EU: We do not offer refunds, returns, exchanges, or cancellations for change of mind, personal preference, or if you simply no longer want the item. For all customers: You may still be eligible for a refund or replacement within 30 days from the invoice date if the product arrives defective, damaged, incorrect, misprinted, or otherwise covered by this policy.

How long does it take to receive a refund to my original payment method?

Credit card refunds take up to 10 business days, while digital wallet refunds take 3 to 5 business days.

What are the exceptions that might prevent me from getting a full refund?

If your refund request is made after 30 days of delivery tracking, or if the problem was caused by an error on your part - such as providing the wrong shipping address, entering incorrect customization information (e.g. custom name, hair color), or ordering the wrong size - a full refund may not be possible. In these cases, the order was sent exactly according to the information and items specified.

How should I prepare my shipment for return?

If your refund request is made after 30 days of delivery tracking, or if the problem was caused by an error on your part - such as providing the wrong shipping address, entering incorrect customization information (e.g. custom name, hair color), or ordering the wrong size - a full refund may not be possible. In these cases, the order was sent exactly according to the information and items specified.